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What You Agree To When You Use pertiwitoto

These legal terms govern your account, your transactions via DANA, OVO, or GoPay, and your use of any part of pertiwitoto — including the lobby, wallet, and support channels.

Account TermsWallet & Payment PolicyDANA, OVO, GoPay ScopeRegional EligibilityPolicy Contact Channel
pertiwitoto What You Agree To When You Use pertiwitoto
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We handle your account data with a clear process: what we collect, how long we keep it, and what you can request us to change or remove. Your DANA, OVO, or GoPay wallet details are used only for processing your transactions — they are not shared with third parties for marketing. SSL encryption is applied across all account sessions and payment flows. You have the right to request a copy of your data, ask us to correct inaccurate records, or submit a formal deletion request through the support channel.

Data Retention

We retain account and transaction records only as long as required by our internal policy and applicable regulation. You can request a retention summary through live chat or email.

Cookie Policy

We use session and functional cookies to keep your account active and your wallet preferences saved. No third-party advertising cookies are placed without your consent via the cookie settings panel.

Account Security

Your account is protected by OTP verification on login and any wallet change. If you suspect unauthorised access, lock your account immediately from the settings menu and contact support.

Request a Change

To correct or remove personal data tied to your account, submit a written request via email or the in-account help form. We acknowledge requests and process them in line with our policy timeline.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If something in these terms isn't clear, or you need to raise a policy concern, our support team handles it directly. We don't route policy questions through automated replies only — a real review follows every formal request sent via email or live chat.

Live Chat Start a chat from your account dashboard. Policy and legal queries are flagged for a dedicated review rather than a generic response. Available through your account session.
Email Support Send your legal or account policy question to our support email. Include your registered account detail so we can match your request and respond accurately.
Account Help Centre Your account settings panel includes a help section where policy documents, wallet verification steps, and contact forms are accessible in one place.

Frequently Asked Questions About Our Legal Terms

These are the questions we get most often about account rights, data handling, wallet policy, and how to raise a formal concern. Each answer reflects our actual process — not a generic policy placeholder.

These terms apply to anyone who opens an account on pertiwitoto and uses any feature, including deposits via DANA, OVO, or GoPay. Access is available only where local law in Indonesia permits.

Yes. Submit your request through live chat or support email with your registered account detail. We will confirm receipt and provide your data summary in line with our stated policy timeline.

Your DANA, OVO, or GoPay wallet details are removed from active processing once your account is closed. Retained records follow our minimum legal hold period, after which deletion is applied.

We notify you through your registered contact when terms are updated. Continuing to use the account after the effective date of a change means you accept the revised terms as written.

Send a written complaint to our support email with your account reference and the specific clause or issue you are disputing. We treat formal complaints separately from general support tickets.

We do not share your personal or wallet data with third parties for advertising. Data is shared only where required by the payment process — for example, confirming a GoPay or OVO transaction with the respective provider.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.