Reference

How pertiwitoto Handles Your Personal Data

This Privacy Policy covers exactly what data we collect when you use your account, how we use it, and the steps we take to keep it safe. Availability of our services depends on local law and eligible regions in Indonesia.

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What We Collect and Why We Collect It

pertiwitoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you enter — your name, contact number, email address, and the wallet information linked to your DANA, OVO, or GoPay account. This data is used to verify your identity, process transactions, and keep your account

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secure. We do not sell your personal data to third parties. Transaction records tied to your wallet deposits and withdrawals are retained for fraud prevention and dispute resolution. Cookies and session data help us maintain your login state across devices, so you can start a session
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on your phone in Palembang and continue on a desktop without losing your place. Behavioural data — such as which sections of our platform you navigate — is collected in aggregate to improve how the site performs. Where we work with third-party payment processors to handle
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DANA, OVO, and GoPay transactions, those processors operate under their own data agreements, which we recommend you read. You can request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion where local law permits. Access to our services
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is available only where local law allows.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply a layered approach to protecting your account data. Encryption covers data in transit and at rest, and our session management ensures your login credentials are never stored in plain form on our servers. Here is what that means in practice for your account.

Account Security

Your password and OTP tokens are never stored in readable form. Login attempts are monitored, and unusual access triggers a verification step before your session continues.

Cookie Use

We use session cookies to remember your logged-in state across devices. You can clear cookies from your browser settings at any time, though this will log you out of your current session.

Data Retention

Account records and wallet transaction logs are kept for as long as your account is active or as required by applicable regulations. You may request deletion once your account is closed, subject to legal retention rules.

Your Correction Rights

If any data we hold about you — name, phone number, linked wallet details — is inaccurate, you can request a correction by contacting support with your account ID and the correct information.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to correct something in your account record, or need to submit a data request, our support team is the right place to start. We aim to respond to all privacy-related queries through the channels below.

Your Privacy Questions Answered

These are the questions we get most often about how your data is handled on pertiwitoto. If yours is not here, reach out via live chat or email and we will respond directly.

We collect your name, phone number, email address, and the wallet identifier linked to your DANA, OVO, or GoPay account. Transaction amounts and timestamps are also recorded for verification purposes.

Your wallet data is shared only with the payment processor handling that specific transaction. We do not sell or trade your wallet information to unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will compile and return a summary of the personal data linked to your account.

Yes, after your account is closed you can request data deletion. Some records may be retained where local law or fraud-prevention obligations require it, but we will explain what stays and why.

Cookies keep your session active so you stay logged in when switching between your phone and browser. Clearing your browser cookies will end your active session and require a fresh login.

Reach our support team immediately via live chat. Provide your account ID and describe what you noticed. We will review your session logs and escalate to our security team right away.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pertiwitoto Handles Your Personal Data

Data Handling, Cookies, Security and Retention

Contact Us About Your Privacy

Your Privacy Questions Answered

01 What personal data does pertiwitoto collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet data shared with anyone?

03 How do I request a copy of the data pertiwitoto holds about me?

04 Can I ask pertiwitoto to delete my account data?

05 How does pertiwitoto use cookies on mobile and desktop?

06 Who do I contact if I think my account data has been accessed without my permission?

Privacy Policy

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