Reference

Terms That Cover How Your Account Works

These terms set out how your pertiwitoto account operates — what you agree to when you open one, how your wallet payments are handled, and what happens if something needs to change.

Account EligibilityDANA, OVO, GoPay Wallet UseDeposit & Withdrawal RulesAccount Suspension ConditionsChanges to These Terms
pertiwitoto Terms That Cover How Your Account Works
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account status, our support team handles queries specifically about policy, wallet disputes, and account access. Reach out through any of the channels below and keep your account ID ready to speed things up.

Live Chat Open the chat icon on any page to connect with our support team. Have your account ID and the relevant transaction or rule reference ready when you start.
Email Support Send a detailed message to our support address for policy questions, wallet dispute records, or account suspension queries. We respond in order of receipt.
Help Centre Our Help Centre covers the most common terms questions — account eligibility, wallet limits, and what triggers a review. Check there first for a quick answer.
HOW WE HANDLE POLICY

What We Do to Keep Your Account Secure

Account security and fair policy handling are the two things we won't cut corners on. Every account goes through identity verification before a withdrawal is processed, and wallet data — whether from DANA, OVO, or GoPay — is handled under strict access controls. Here's what that looks like in practice.

Identity Verification

Before your first withdrawal clears, we confirm your registered details match the wallet name on your DANA, OVO, or GoPay account. This step protects your funds from being sent to the wrong destination.

Data Retention

We keep transaction records for as long as required under applicable rules. If you close your account, we retain only what we are obligated to hold and remove the rest on a rolling schedule.

Cookie & Session Policy

We use session cookies to keep you logged in across your mobile browser and to remember your preferred wallet. You can clear these at any time from your device browser settings without losing account data.

Requesting Account Changes

To update your registered phone number, linked wallet, or personal details, contact support directly. Changes to wallet-linked accounts require re-verification before the next withdrawal can be processed.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering your rights, wallet use, account actions, and how to get something changed.

Access depends on local law and is available only where your region permits. If you're in Palembang or anywhere else in Indonesia, check whether the platform is accessible under the rules that apply to you.

If you don't accept a material update to these terms, you can close your account before the change takes effect. Continued use of your account after the update date counts as acceptance of the revised version.

We hold only the account reference needed to process your transactions. Full wallet credentials are never stored on our side — payments go through each provider's own secure transfer process.

Accounts may be suspended if we detect duplicate registrations, mismatched identity details, or unusual activity that needs review. We'll contact you through your registered details while the review is open.

Contact our support team via live chat or email with your account ID and the detail you need corrected. Wallet-linked changes require a re-verification step before your next withdrawal is released.

Yes. These terms apply to your entire account — whether you're on the sportsbook for a Liga 1 match, playing Spaceman Crash Play, or browsing slot rooms. The same rules govern every transaction and session.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.